Frequently Asked Questions

The Peeka & Co. Values Standards are 8 principles or missions we use to curate the brands we sell. These values fall within the categories of Inclusion, Safety, Credibility, and Learning and are labeled as: 

• BIPOC-Owned
• Give Back
• Mom-Owned
• Clean Ingredients
• Ethical Production
• Made in North America
• Child Development
• Expert Recommended

All brands on our site must include at least one of these values in their ethos. You can learn more about our Value Standards here. 

Beyond our Peeka & Co. Values we look for high quality, wel made products that we have tested and are parent approved. We also look for brands with a human-centric, unique voice and tone.

We have an in-depth vetting and onboarding process with our brand partners where we ask in-depth questions about their stories and brand values. We also require supplemental information for some of our values, such as Clean Ingredients.

You can sign up for an account here.

If you have an issue with a product after purchasing on our website, please contact a Peeka & Co. representative at support@peeka.co or use our live chat feature.

If however your question is directly related to the brand itself, it may be better to contact their own Customer Experience. Our representatives are available to help determine the best, quickest solution to your questions, and are always happy to guide you.

Simply follow the 'Forgot your password?’ link on our Login page and enter your email address. You’ll then receive an email to reset your password.

Stay informed of new arrivals, trends and exclusive promotions by entering your email address into the signup form at the bottom of any page on our website.

Peeka & Co. uses email as a tool to communicate new product launches, sales and offers, and other important messages to customers about the marketplace. We will not spam you with emails and always keep your data private.

You can reach out to support@peeka.co for any general feedback questions, or concerns. A member of our team will respond to you in a timely manner.

No, all you need is an email address, though we recommend that you register for an account to easily check the status of your orders.

It's easy! Here’s how:

Choose a category from the top navigation menu or search to explore a specific collection or trend. Select your desired product and click ‘Add to Cart’.

Once you've added all items, it's time to Checkout. Sign in to your account or, if you've not yet created one, proceed via Guest Checkout. Enter your billing address, payment method and delivery details to complete your order. That's it — we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

At this time we accept online orders only. But don’t worry, we made our site very easy to use. If you have any trouble, however, please email us at hello@peeka.co.

ShopPay, Visa, MasterCard, American Express, PayPal, Apple Pay, Google+. For your safety, security checks are taken on all payments made to us at the time of purchase.

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our Privacy Policy.

Your credit card is charged within 24 hours of your order going through.

Your order will be delivered from the brand’s warehouse. Depending on what brand you order, your product will come directly from their location. If you order multiple brands in one order, you will receive multiple packages with separate tracking information.

Your order will be carefully packaged in the brand’s protective box to ensure it arrives to you in good condition.

We definitely aim to make sure you get your order as soon as possible. Of course, shipping delays and errors can occur. If that is the case, please make sure to email us at support@peeka.co and we'll help you out right away!

Your order will be fulfilled by each brand that you order from, which means you may get multiple packages in each order. Most brands will ship their package within 7 days within the United States. If there are any hold ups in the shipping timeline, they will be communicated to you via the email associated with your order.

Peeka & Co. currently ships to the USA and Canada.

We are happy to offer free shipping in the contiguous United States.

Shipping fees will vary depending on your city of residence and the total weight and size of your order. You can head to the checkout section of the site and enter your address to see how much it will cost to get there. Keep in mind there may be additional fees for duties and taxes to pay upon the arrival of your package. Please also note, we cannot refund original shipping fees on any international returns. There are certain brands not available to ship to Canada.

USA orders will typically arrive in 3–7 business days for standard ground shipping.

Canadian orders typically arrive in 7–14 business days.

If you ordered from multiple Peeka & Co. partners, your items will arrive separately and you'll receive separate delivery notifications. Tracking information and an estimated delivery date will be provided. You can also follow its journey by heading to your account dashboard.

If you have any problems with your order, please reach out to one of our Customer Experience representatives through our live chat feature, or email support@peeka.co. They can update it for you and ensure your order is delivered to the correct address.

If the information in your confirmation email does not correspond with your order’s destination, please contact one of our Customer Experience representatives through our live chat feature or email support@peeka.co. They can update it for you and ensure your order is delivered to the correct address.

​​After an order has been placed, you should receive an email with a tracking number and estimated delivery date within 7 days. You will receive tracking information from Peeka & Co. as the order is shipped, in transit, out for delivery, and delivered.

Due to COVID-19, many supply chains and shipping timelines have been elongated. If there is a shipping delay, you will receive an email alerting you of this delay and any options you have for returns or refunds.

Each brand that we work with has their own shipping policies and engage various shipping carriers. Occasionally, products may arrive damaged.

If this is the case, please reach out to one of our Customer Experience representatives, either through the live chat feature on our website or emailing support@peeka.co. We will work with the brand to ensure your product is replaced or refunded.

You can access your order status via the confirmation page that is linked in your order confirmation email.

We offer free returns on most orders. Please check our returns policy for details. All returns must be made within 30 days of receiving your order. You can find more info on returning an order in our Returns & Exchanges Policy.

Almost all items can be returned, except for large items such as furniture which are marked as final sale.

To start a return, head to our Returns & Exchanges page.

All shipping fees for domestic USA returns are completely covered. When you initiate a return through our returns platform, you will receive a pre-paid shipping label.

Canadian customers will pay for the cost of shipping to return a purchase. For Canadian customers, email us at returns@peeka.co if you would like to return or exchange a product.

If you do not have a printer at home, no worries! Once you initiate a return, you will have the option to print your label or scan a QR code to retrieve a label. All you have to do is pack up your item(s) and show the QR code at a drop-off location. Fedex, Walgreens, or another location with FedEx services will print the label for you and ship your return back to us! Find a nearby drop-off location here. If you have any questions, please feel free to contact us via Live Chat or support@peeka.co.

Yes, please visit Peeka & Co.’s return portal on the Returns & Exchanges.

Returns are free for US-based customers.

Your refund will be deposited as soon as we have confirmation that the product is on its way back to the corresponding brand.

However, credit card processing time varies, so it may take 3–5 days from when your product is returned. We’ll keep you updated by email at every step along the way.